BLOGS

For years now, organizations have depended on skilled technicians to repair equipment and engage with customers in the field. While these technicians would usually be the customer would have to an organization, their skills, processes, and systems were not really considered crucial to the company’s revenue generation. Until recently, in fact, many technicians, or teams of field service agents were merely thought of as costs that needed to be paid. Even so, like other areas in the organization, such “cost centers”, too, must learn to innovate and discover additional opportunities to boost revenue.