Even as the world has come back to a measure of normalcy after grappling with the COVID crisis, we find ourselves dealing with yet another “reaction” to this phenomenon: the new recession.
For years now, organizations have depended on skilled technicians to repair equipment and engage with customers in the field. While these technicians would usually be the customer would have to an organization, their skills, processes, and systems were not really considered crucial to the company’s revenue generation. Until recently, in fact, many technicians, or teams of field service agents were merely thought of as costs that needed to be paid. Even so, like other areas in the organization, such “cost centers”, too, must learn to innovate and discover additional opportunities to boost revenue.
While many professionals are currently operating in a distributed work environment, even when colleagues are in the same office, sales and marketing misalignment is common. The two teams often have different goals and KPIs, use different platforms, and create separate sets of data. Ideally, sales and marketing colleagues would use the same solution, so that they can benefit from each other’s data and insights. During a major economic disruption, the potential for misalignment between sales and marketing is multiplied. This can lead to…
When discussing cloud technology, one of the more commonly discussed themes happens to be the “changing” technology landscape”. However, this landscape has now “changed”. On-premises solutions and infrastructure that a majority of businesses were once built on used to be considered state-of-the-art. Cut to the present day, though, and these solutions have become less useful and less secure. Progress is now the need of the hour.
Moving business processes to the cloud should be prioritized, as this is the optimal way to ensure technological progress. As frequent new advancements continue to test organizations, solutions and processes, the most important factors that decide the continuity of a business are…
Current reports indicate that field service as an offering is growing at a faster pace than ever. In 2016, the field service market size was estimated to be $1.78 billion USD, and now that number is predicted to hit $4.45 billion by the end of 2022—an estimated compound annual growth rate (CAGR) of 16.5 percent.
Much has changed since 2016. Technology has forever positively changed field service management…
Quick; think of a business that provides excellent service each time you interact with them. Are you likely to remain loyal to their brand? Have you raved about them to your friends and family? Chances are good that if a company has truly impressed you, you’ve told someone about it.
Businesses that provide a service with the intent of retaining their customer base, are likely to see an uptick in customer loyalty, as well as their extended circles such as friends, family etc. We know you’ll definitely be telling people about the great service you received, if you were impressed with the level of treatment you received.
Has your perception of the cloud kept up with advancements in technology? Economic and logistic disruptions from COVID-19 have compelled most organizations to reassess whether their legacy systems can deliver on modern goals and priorities. While shifting market conditions have accelerated cloud adoption, some are still weighing the benefits. These businesses have allowed on-premises nostalgia to take hold and determine their cloud strategy.
Customer relationship management systems (CRMs) have seen significant changes within just a few years.
The use of CRMs is no longer limited to large corporations with massive client databases. Small and medium-sized businesses can also benefit from CRMs like Microsoft Dynamics 365 and many others. Here’s how the advantages of customer relationship management systems can help your business grow.
A successful digital transformation requires weaving together multiple domains. If even one of these fails to make the grade, your entire transformation may be in jeopardy.
These domains have one thing in common and that is they rely on people and what they bring to the table. It’s the people that matter most—from formulating a vision to crafting the plan and adjusting it on the fly to calculating every detail many times over.
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