BLOGS

For years now, organizations have depended on skilled technicians to repair equipment and engage with customers in the field. While these technicians would usually be the customer would have to an organization, their skills, processes, and systems were not really considered crucial to the company’s revenue generation. Until recently, in fact, many technicians, or teams of field service agents were merely thought of as costs that needed to be paid. Even so, like other areas in the organization, such “cost centers”, too, must learn to innovate and discover additional opportunities to boost revenue.

When discussing cloud technology, one of the more commonly discussed themes happens to be the “changing” technology landscape”. However, this landscape has now “changed”. On-premises solutions and infrastructure that a majority of businesses were once built on used to be considered state-of-the-art. Cut to the present day, though, and these solutions have become less useful and less secure. Progress is now the need of the hour.

Moving business processes to the cloud should be prioritized, as this is the optimal way to ensure technological progress. As frequent new advancements continue to test organizations, solutions and processes, the most important factors that decide the continuity of a business are…

Current reports indicate that field service as an offering is growing at a faster pace than ever. In 2016, the field service market size was estimated to be $1.78 billion USD, and now that number is predicted to hit $4.45 billion by the end of 2022—an estimated compound annual growth rate (CAGR) of 16.5 percent.

Much has changed since 2016. Technology has forever positively changed field service management…